Story Doers, Not Storytellers: How Ben & Jerry’s CMO Makes Brand Activism Pay

Story Doers, Not Storytellers: How Ben & Jerry’s CMO Makes Brand Activism Pay

As authoritarianism rises and most brands go quiet, Ben & Jerry’s CMO Jay Curley makes the case that taking a stand is less radical – and more commercially rewarding – than caution.


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Ben & Jerry’s chief marketing officer Jay Curley opened his Paradigms talk with a direct assessment of the political climate. Society, particularly in the US and Western Europe, is facing a moment in which “authoritarianism is on the rise.”

It is an unusually public statement for a CMO. But it is perhaps less surprising coming from Ben & Jerry’s, the ice cream brand that has made activism part of its identity since the 1980s.

Jay used the presentation as a call for businesses to engage with the issues shaping society, arguing that brands can still take a stand even as the space for corporate activism becomes more complicated. He also offered a glimpse into Ben & Jerry’s approach, making the case that having a voice and taking action doesn’t have to be as “radical” or “revolutionary” as you might think.